The Future »

Business is moving faster than ever. We’re in a boom time for innovation in every area of business. The results of numerous surveys over the past two or three years have revealed that customer experience will be a priority for most companies. And, they are right. Companies are beginning to figure it out. Read More

What is A Trusted Advisor and Why Do I Need One? »

A look at what to expect in 2012 from Robert H Lane, a trusted business advisor based in Toronto... Read More

What Do Your Customers Think of You and How Do You Know? »

Listening to your customer has never been so easy - nor important. Robert H. Lane explains why. Read More